Vickie Coleman Gallagher, PhD
||2121 Euclid Ave. BU 425, Cleveland, OH 44115
Organizational Diagnosis and Employee Engagement Surveys,
Perceptions of Politics,
Psychological Contract Violations,
Global Human Resources|
Ph.D., Management, Florida State University, 2007
M.A., Psychology, Cleveland State University, 1999
B.A., Business Administration, Cleveland State University, 1990
|Vickie is a professionally trained facilitator, presenter, researcher, and intervention specialist. She has over 15 years of industry experience and over a decade of academic experience, having served as a consultant to an array of organizations with regard to marketing and organizational change issues. In addition to consulting, Vickie worked for American Greetings, Liggett-Stashower Advertising, Triad Research (formerly Tactical Decisions Group), and an international market research firm, Ziment, located in New York City. She was President of the Cleveland American Marketing Association (2000-2001) and an active member for nearly a decade. She has conducted hundreds of in-depth interviews and facilitated focus groups, gathering data in order to enhance organizational performance.
Dr. Vickie Coleman Gallagher joined Cleveland State University (CSU) in the fall of 2010 as an Assistant Professor in the Management Department, and was promoted to Associate Professor in fall 2013. She has a doctoral degree in Management (specializing in Organizational Behavior and Human Resources Management) from Florida State University, a master¿s degree in Consumer-Industrial Research from the Department of Psychology at CSU, and a bachelor¿s degree in Business Administration, specializing in Marketing, from the College of Business Administration at CSU. Vickie has taught Organizational Diagnosis Research Methods to Executive Leadership and Organizational Change (ELOC) masters students, Organizational Behavior to doctoral students, as well as Human Resources Management, Organizational Behavior, and Strategic Management to undergraduates. In addition, she teaches Leadership and Organizational Change, Organizational Diagnostics, Human Resources Management, and HR Analytics to Executive MBAs, traditional MBAs and Masters of Labor Relations and Human Resources (MLRHR) students at CSU. Prior to CSU, Vickie taught for three years at Northern Kentucky University, just outside of Cincinnati, Ohio.
Vickie has traveled personally and presented at professional conferences across the globe, to over 20 countries including many parts of Europe, as well as South Africa, Singapore, China, South Korea, Japan, Thailand, Vietnam and Cambodia. In addition, Vickie has presented dozens of academic papers in several research areas, including the stressors and career paths of refugees, sustainability and the role of HR, social influence, political skill, person-organizational fit, and workplace stressors (e.g., job tension, conflict, workplace politics, psychological contract violations, abusive supervision). She has over 20 publications and book chapters, and her work is published in the Journal of Management, Personality and Individual Differences, Journal of Vocational Behavior, Journal of Business and Psychology, Journal of Managerial Psychology, Journal of Managerial Issues, Journal of Applied Social Psychology, Labor Studies Journal, International Journal of Social and Organizational Dynamics in Information Technology, Journal of Enterprise Information Management, Canadian Journal of Administrative Sciences, Career Development International, and Southern Business Review.
|Honors and Awards:|
|AWARDS & GRANTS
- Community Engagement Grant for $2,500 - Spring 2014 - awarded by the Office of Engagement, VP Byron White, and funded by a grant from the Mandel Foundation
o Assist Doctoral students in collecting employee survey data for purposes of helping institutions learn about successes and improve on weaknesses.
o Data to be used for Doctoral academic research and publishing purposes
- HR Student Advisor of the Year, 2012 - awarded by the Cleveland Chapter of SHRM and ERC honoring HR Excellence in Northeast Ohio
- University level Grant for $4,328 - Engaged Learning: CSU Undergraduate Research and Creative Achievement: Summer 2011
o TITLE: A Multi-Level Analysis of Green Business Practices: Impacting the Bottom Line Through Strategic Human Resources (HR) Practices
o Primary Investigator with Dr. Mary Hrivnak and Dr. Chris Brown Mahoney
- Monte Ahuja College level Grant for $5,000 - Spring 2012 - Sustainability and HR outcomes
- Best Paper Nominee, 2010, Hawaiian International Conference on System Sciences, An Exploratory Study of Organizing Structures for Post-Implementation ERP.
- Grant for $3,000 from the Healthcare Industry User Group (HIUG) - with Kevin Gallagher, Principle Investigator - Research entitled :"ERP Post-Implementation Staffing and Structure"
- Grant for $25,000 from the National Institute for Justice, U.S. Dept. of Justice - with Kevin Gallagher, Principle Investigator. "State of IT Security in 2009"
o Nation-wide survey of 500+ firms. - Aug. 2008
- Merit award raises from CSU for 2012, 2013, 2014, 2015 and 2016 academic calendar years.
- Highly Commended Award, 2008, Emerald LiteratiNetwork, presented at Academy of Management in Anaheim, CA, to authors of paper entitled "When person-organization (mis)fit and (dis)satisfaction lead to turnover: The moderating role of perceived job mobility".
- Best Paper Award, 2005, Southern Industrial Relations and Human Resources Conference (SIRHRC), Savannah, GA
- Dean's List Status, Cleveland State University (1988-1990)
- Magna Cum Laude, Cleveland State University, Undergraduate Degree (1990)
|Creative and Activities:|
|As we become a more global economy, I find that it is important to highlight my places of travel. Both professionally, and for leisure, I have traveled to the following cities, countries, and typically to the surrounding areas of those cities. I have traveled without tour groups and venture out on my own, soaking in the culture, the food, and my surroundings:
- Cape Town and Kruger National Park, South Africa
- Santiago and Valparaiso, Chile
- Beijing, Shanghai, Chengdu, and Hong Kong, China
- Singapore, Singapore
- Hanoi, Vietnam
- Siam Reap, Cambodia
- Bangkok, Thailand
- Tokyo, Japan
- Seoul, South Korea
- Amsterdam, Netherlands
- Munich, Rothenberg, Berlin, Muenster, and Bacharach, Germany
- Prague, Czech Republic
- Vienna, Salzburg, and Berchtesgaden, Austria
- St. Moritz & Gimmelwald (Schilthornbahn), Switzerland
- Venice, Florence, Volterra, Verona, and Cinque Terre, Italy
- Barcelona, Madrid, Grenada, Toledo, Sevilla, and Nerja, Spain
- London, York, Durham, and Keswick, United Kingdom
- Paris and Avignon, France
- Galway, Innes, and Dingle, Ireland
- Edinburgh, Glasgow, St. Andrews, Inverness, Oban, and Portree, Scotland
- Negril, Jamaica
- Laredo, Mexico
- Punta Cana, Dominican Republic
- Nassau and Freeport, Bahamas
- Toronto, Vancouver, and Quebec, Canada
|Organizational Behavior PHD seminar (MLR 803)- Concepts, theories, methods of inquiry, and relevant journal articles in leadership, stress, motivation, social influence, etc.
Leading Organizational Change (EBA 607) - Executive MBA - Weekend cohort program discussing leadership and its role in bringing about change; tools for effective leaders and interventions; anchoring changes within an institution's culture.
Study Abroad - Amsterdam and Munich (MLR 496/698) - First ever study abroad offering from the Management Dept., designed, coordinated, and taught by Dr. Gallagher. Focused primarily on HR topics at numerous site visits, including BMW, ERICO, Heineken Brewery, the US Consulate in Munich, and the University of Amsterdam Eduworks.
Human Resources Management (MGT 601) - A review of basic processes and significant issues in managing human resources in organizations.
Quantitative Methods in Human Resources Management (MGT 600)- Descriptive and inferential statistics; retention and turnover analysis, effectiveness of training interventions, etc. Aim is to move beyond metrics and to understand HR analytics and predictive statistics.
Organizational Development (MLR 605)- Issues involving organizational change and methods for helping organizations adapt to rapidly changing environments; role of change agents; interventions.
Organizational Diagnostics (MLR 603) - Prepared students to conduct a field study within organizations for purposes of organizational change...e.g., survey design, data collection, interviewing, etc.
Organizational Behavior (MLR 321) - Analysis of situations involving individual and group behavior, development of small and large group theory, interpersonal relations, etc.
Behavior in Organizations (MGT 300 - NKU) - An overview of general management concepts designed to help students to be able to explain, predict, and influence behavior in organizations through the understanding of key OB concepts.
Field Research Methods (ELOC 620 - NKU) - Executive Leadership and Organizational Change (ELOC) Program - Seminar format graduate level - two weekends in the semester with significant action learning. Prepared students to engage in organizational diagnosis field research projects; contracting with vendors, collecting data, analysis of field data.
Management in Organizations (MGT 612 - NKU) - This seminar format graduate level class included weekly readings, mini-cases, and a group project and presentation of major OB topics.
Organizational Behavior (MAN 3240 - FSU) - An overview of general management concepts, including individual and group behavior, attitudes, etc.
Human Resource Management (MAN 4301 - FSU) - An overview of strategic HR concepts, including EEO, recruitment, selection, training and development, performance reviews, and labor relations.
Strategic Management & Business Policy (MAN 4720 - FSU) - An overview of strategic management concepts, including SWOT analysis, compe
|Cleveland HR Leadership Group of Northeast Ohio (Academic Partnership Program, Board Member 2014 to present)
Society for Human Resources Management (SHRM National and Cleveland chapters, Member 2011 to present)
Academy of Management (Member 2004 to present)
IACMR - International Association for Chinese Management Research (Spring 2014 to present)
Southern Management Association (Member 2005 to present)
Midwest Academy of Management (Member 2008 to present)
Society for Industrial and Organizational Psychology (Member 2005 to 2007 & 2010 to present)
Organizational Behavior Teaching Society (Member 2007 to 2010)
Society for Association Executives (Member 2002-2004, Tallahassee, Florida, and National)
- Tallahassee Communications / Media Blitz Committee Chair (2003)
American Marketing Association (AMA), Cleveland Chapter (Member 1989-2001)
- President, Cleveland Professional Chapter (2000-2001)
- Chair, Market Research Seminar (1998-2001)
- Vice President, Membership (1994-1996)
- Consultant and Mentor to Cleveland State University Student Chapter (1990-1994)
American Marketing Association (AMA), Cleveland State University Student Chapter (Member 1988-1990)
- President (1989-1990)
- Vice President Membership (1988-1989)
- Research Committee (1988)
|2002 - 2004 Consultant: Qualitative and quantitative research services for health care and consumer products companies.
2002 - 2004 Vice President: Kerr & Downs Research, Tallahassee, FL
Comprehensive Market Research Firm
Senior manager responsible for process improvement, team-building and coaching junior staff. New business development, project design, and project management. Focus group moderator for qualitative projects and project manager for quantitative projects.
1999 - 2002 Manager / Focus Group Moderator: Ziment, New York, NY
An International Market Research Firm
Promoted to Manager of Client Services in January 2002. Responsible for identifying, proposing, and designing market research projects for core clients (e.g., KeyBank, Amgen, and Schering Corporation) utilizing segmentation, positioning, product development, message and advertising development, pre-post advertising awareness, tracking studies, etc.
RIVA Institute trained focus group moderator concentrating primarily on the complexities of the pharmaceuticals industry; physicians, patients, and hospital-based health-care team participants. Managed highly strategic projects, with annual sales totaling $1.5K; KeyBank, Fort James, Bristol-Myers Squibb, Merck, Amgen, Abbott Laboratories, Eli Lilly, and Schering-Plough.
1997 - 1999 Research Supervisor: Liggett-Stashower, Cleveland, OH
Advertising and Marketing Communications
Managed a staff that led research for existing clients and new business, employing primary and secondary techniques; secondary databases (Simmons and PRIZM), focus group moderating, statistical analysis using SPSS. Clients included Evenflo baby products, CoreCom Communications, Penn Power, Dirt Devil, and Sears Optical.
1994 - 1997 Senior Market Research Analyst: American Greetings, Cleveland, OH
Managed, designed, and analyzed primary and secondary research for corporate and subsidiary products using qualitative and quantitative techniques. As a member of product teams, responsibilities included identifying information needs and making marketing recommendations to Product Management based on research findings. Project highlights: Positioning / Segmentation study for Carlton Cards Canada; Product line extension / new product feasibility studies; Store image studies.
1991 - 1994 Project Director: Triad Research (Formerly Tactical Decisions Group), Cleveland, OH, Full Service Market Research Firm
Responsible for client services: in-person sales, marketing, new product promotions, proposal writing, report writing and the coordination of all field work (national, multiple site studies). Conducted executive interviews, managed focus groups, and authored reports for clients in insurance, health care and financial industries, as well as utility companies and agriculture. Utilized SPSS, SAS, and SurveySystem for data entry and analysis.
|Cleveland State University (2010 to present)
University Level Service:
Faculty Senate (Fall 2015 to present)
Faculty Senate Secretary (Fall 2016 to present)
Graduation Marshal (May 2017 commencement)
Family Friendly Task Force (Spring 2016 to present)
- This committee is charged with addressing work-life balance issues based on the prior contract and our commitment to the topic. Specifically, a sub-committee led by Oya Tukel addresses mentoring as well as the attraction and retention issue of dual-career couples.
University Awards Subcommittee for Teaching & Engagement (Fall 2015 and Fall 2016)
Civic Engagement - Ad hoc committee - (Byron White's office) (Sprg. 2012 to 2014)
Graduation, Convocation, and Assembly Committee (Committee Chair, Summer 2014 to Spring 2015; Committee member, Spring 2011 to 2014)
Undergraduate Student Research committee (Spring 2012 & Spring 2013)
Undergraduate Freshman Orientation and Advising (Fall 2012, Spring/Summer 2013, and Fall 2013)
College Level Service:
Dean Search Committee (Spring 2016 to present)
DBA Committee - Departmental Representative - College level committee (Spring 2015 to present)
College Level Peer Review Committee (Fall 2015)
Faculty Development and Faculty Affairs - College level committee (Fall 2013 to Spring 2015)
Endowed Chair in Global Business (Fall 2012 to Spring 2013))
Steering Committee (Fall 2010 to Spring 2014)
Sustainability Advisory Board (Spring 2011 to 2013)
Department Level Service:
Internship Coordinator and Management Department Engagement (Summer 2016 to present)
Faculty Search Committee Chair - Lecturer (Spring / Summer 2017)
MLRHR specialty Masters degree committee to revise the curriculum (Spring 2013 to present)
Department Level Peer Review Committee (Fall 2013 & 2014)
Faculty Search Committee Chair - Departmental Level Committee (Summer 2015 to Spring 2016)
Society for Human Resource Management - Student Chapter co-advisor (with Dr. Tracy Porter) and Education Committee member for Cleveland Chapter (Spring 2011 to Spring 2015)
Management Search Committee, Department Chair (August 2010 to February 2011)
Northern Kentucky University, College of Business (2007-2009)
Department of Management, Search Committee, Human Resources Faculty Member
Department of Management, Search Committee, Strategy Faculty Member
Department of Management, MS in Executive Leadership and Organizational Change (ELOC) MS student admissions committee (Spring/Summer 2008, Spring/Summer 2009)
Department of Management, ELOC advisor MS students, final research projects (Summer 2008)
Northern Kentucky University, College of Arts and Sciences (2009)
Department of Psychology, Masters Thesis Committee Member for:
- Nicole M. Fugate: "The Effect of Workload on Strain Outcomes and Attributions: A Test of the Demand Control Model"
- Committee with Kathleen Fuegen (Chair) and William Attenweiler
|ACADEMIC COMMUNITY - REVIEWER, DISCUSSANT & SESSION CHAIR ROLES
- Group and Organization Management, 2013 to present, editorial board
- Group and Organization Management, 2012-2013, ad hoc reviewer
- Personnel Review, 2014 to present, ad hoc reviewer
- American Journal of Business, 2012 to present, ad hoc reviewer
- Canadian Journal of Administrative Sciences, 2012 to present, ad hoc reviewer
- Journal of Managerial Issues, 2012 to present, ad hoc reviewer
- Journal of Managerial Psychology, 2011 to present, ad hoc reviewer
- Journal of Social Psychology, 2011 to present, ad hoc reviewer
- Journal of Organizational and Occupational Psychology, 2007 to present, ad hoc reviewer
- Journal of Applied Social Psychology, 2008 to present, ad hoc reviewer
- Applied Psychology: An International Review, 2009, ad hoc reviewer
- Academy of Management, 2012, Reviewer and Session Coach
- Southern Management Association, 2012, Discussant
- Midwest Academy of Management, 2012, Reviewer and Discussant
- Academy of Management, 2011, Reviewer and Session Chair
- Southern Management Association, 2011 Reviewer and Discussant
- Academy of Management, 2010, Reviewer and Session Chair
- Southern Management Association, 2009 Reviewer
- Academy of Management, 2009, Reviewer
- Midwest Academy of Management, 2009, Reviewer and Discussant
- Midwest Academy of Management, 2008, Reviewer
- Southern Management Association, 2008, Reviewer
- Academy of Management, 2008, Reviewer and Session Chair
- Organizational Behavior Teaching Conference, 2008, Reviewer
- Academy of Management, 2007, Reviewer
- Southern Management Association, 2007, Reviewer and Discussant
- Southern Management Association, 2006, Reviewer and Discussant
- Academy of Management, 2006 Reviewer
- Southern Management Association 2005 Reviewer
- Academy of Management 2005 Reviewer
|Non-Profits / Membership
Union Club, Cleveland - Member (May 2017 to present)
Ten Thousand Villages, Cleveland Heights; Non-Profit Fair Trade retail store - Advisory Board Member (May 2016 to September 2017)
Invited Presentations - Engagement
Society for Human Resources Management (SHRM) - Corporate College East - Cleveland Chapter - December 2017
- Change Management and the role of Human Resources
Cleveland State University, Office of Business Affairs and Finance, Stephanie McHenry - Senior Vice President
- Championing Organizational Change: Leadership and Systemic Thinking - July, 2017
Women's Leadership Symposium, Cleveland State University Alumni Association - Hotel Intercontinental - April, 2017
- Championing Organizational Change: Passion, Leadership & Systemic Thinking
Federal Reserve of Cleveland, Quest for Excellence - Windows on the River - Sept., 2016
- Overview of systemic change, creating a learning environment, and team building activities
Cleveland State University, Professional Development Center - Leadership Cohort Lunch Keynote - Dec. 2016
- Overview of systemic change, creating a learning environment, and empowering others
Corporate Sustainability Roundtable, Cleveland State University - April, 2012
- A Profitable Business Requires Building a Shared Commitment - sustainability initiatives of Parker Hannifin through a change management lens (with Rick Taylor, Corporate VP EHS, Parker Hannifin)